House & Grounds Regulations
By making a reservation/booking, you accept our Thermen Chalets House & Grounds Regulations.
The grounds and your chalet are intended to serve as a home away from home, where you can feel comfortable and relax. We have taken great care in furnishing the chalets and hope you will find everything you need. The following regulations are intended to support a harmonious stay. We have also listed a number of rules and trust they will meet with your understanding. By treating all facilities with care, you help us continue to provide you and other guests with a pleasant holiday experience. Thank you for your understanding and for supporting a respectful atmosphere.
1. General
If you find anything missing from the furnishings or equipment, or if you require assistance, please contact us. All items located in or belonging to the chalets may be used by guests. Please treat all furnishings, equipment, and inventory with care and handle the rented property responsibly. Any defects or damage identified upon arrival must be reported to us immediately. The tenant is liable for any damage reported at a later time. Please ensure that all members of your party also comply with the rental terms and these regulations.
2. Arrival
Access to the Thermen Chalets is permitted only after registration at reception. Identification documents are required for registration (statutory registration requirement). This also applies to short-term visitors. Unaccompanied minors up to and including the age of 15 must present written consent from a legal guardian upon registration. Persons with contagious diseases cannot be accommodated. By registering, the guest declares that they are free of such diseases and confirms compliance with these regulations.
3. Guests
Access and stay are not permitted for persons without a valid accommodation agreement (i.e., without a chalet reservation valid at the time they are found on site). Visitors are not permitted to enter the chalet grounds; they may only be received outside the chalet area or, in combination with a valid admission ticket, within the Sonnentherme premises.
4. Vehicles
Cars and motorcycles are not permitted on the Thermen Chalets grounds. Each chalet has a parking space available outside the grounds. Bicycles may be parked at your chalet (within the grounds, bicycles may only be pushed). Lockable bicycle boxes are available. Rickshaws may not be brought onto the grounds.
5. Noise
Please be considerate of other guests and avoid noise that may disturb the peace. Radios, televisions, sound systems, musical instruments, etc. must be used in a manner that does not disturb others.
6. Quiet Hours
Quiet hours are from 10:00 p.m. to 7:00 a.m. Activities that generate noise are not permitted during this time. This applies in particular to outdoor areas and terraces. Management reserves the right to disperse groups (e.g., several families from different chalets gathering together on a terrace or at one of the barbecue areas) and, in particular, to ask intoxicated guests to leave the premises.
7. Safety / Sources of Hazard
General
Digging trenches or fencing in a Thermen Chalet is not permitted. For safety and fire-protection reasons, privately brought items may not be set up, used, or stored on the premises (e.g., paddling pools, whirlpools/hot tubs, hammocks, grills/barbecues, etc.).
In the event of fire
Appropriate conduct in a critical situation such as a fire can be vital. Prompt assistance can prevent serious damage.
Please note: rescuing people takes priority over firefighting. Proceed according to the following rule: RAISE THE ALARM – RESCUE (assist/evacuate) – EXTINGUISH.
Raise the alarm: Call emergency number 122 and provide the following information: Who? What? Where? How? Warn other occupants and neighbours.
Rescue: Assist others in leaving the danger area.
Extinguish: Only attempt to fight an incipient fire if you are certain you can do so safely using the available firefighting equipment. Never do so alone and always ensure a clear escape route.
Fire extinguishers are installed in each Thermen Chalet and at the barbecue areas. Their locations are indicated by signage.
Do not put yourself at risk. Leave the danger area and await further instructions from a member of staff. Instructions issued by the fire brigade must be followed without exception.
8. When Leaving the Chalet
Please ensure that sun umbrellas, windows, and exterior doors are closed to prevent damage that may be caused by strong winds or storms. This also helps to prevent break-ins. Please switch off any appliances that are not required and turn off all lights.
For environmental reasons and to save energy during the summer months, we recommend leaving all interior doors fully open so that the cool air from the air conditioning can circulate throughout the chalet. Experience shows that this is the most effective way to cool the chalet.
During months when heating is required, please ventilate briefly (shock ventilation) only, and reactivate the panels after returning to the chalet. These, as well as the underfloor heating, are highly effective and generally require only a few minutes to reach a comfortable indoor temperature. Continuous operation while you are away is usually not necessary.
9. Cleanliness
Laundry room
Please leave the laundry room (washing machine and dryer) clean. Do not leave any personal belongings behind. Children under 6 years of age may enter the laundry room only when accompanied by an adult.
Kitchen
When using the kitchen and any utensils such as pots, dishes, cutlery, etc., please clean and dry them after use and return them to their original place.
Barbecue areas
Please leave the barbecue areas in the condition in which you found them.
10. Waste Disposal
Our waste management concept is based on ecological principles. Waste must therefore be separated and disposed of in the designated containers/bins. If you use rubbish bags, please dispose of them only when tied shut to prevent soiling and unpleasant odours.
No waste, food scraps, harmful liquids, or similar items may be disposed of in the kitchen sink, toilet, washbasin, or shower. Please avoid anything that could cause blockages. Please use bin liners in the waste bins and cosmetic bins in the chalet and dispose of the waste at the waste disposal building.
11. Barbecuing / Campfires / Smoking
Campfires, privately brought grilling devices (gas, charcoal, electric, etc.), and open flames are prohibited throughout the entire premises, including the parking area. Barbecuing is permitted exclusively at the designated areas using the grills and equipment provided on site. Embers and flames must be supervised at all times. In the event of an increased risk of forest fires, reception may impose a barbecue ban. Smoking—including e-cigarettes and vaping—is permitted exclusively on the terrace of the Thermen Chalet occupied by the smoker.
12. Vending Machines
A vending machine offering soft drinks and alcoholic beverages is located in the laundry room. The machine can be operated using your room wristband. Items taken are automatically charged to your room account. Please note that children may also access the machine; parents/guardians are fully responsible for their children at all times.
13. Damage
Damage is not usually intentional; however, accidents may occur. We would appreciate it if you report any damage immediately so that it is not discovered only after your departure. In the event of damage to the facilities and equipment of the Thermen Chalets, all publicly accessible common buildings and playground equipment, as well as green areas, fences, etc., the person responsible is liable at least for the replacement costs. We therefore recommend private insurance cover (e.g., household insurance). Any theft of items from the chalets or the premises will be reported to the police. We accept no liability for theft of or damage to guests’ property by third parties, nor for injuries or accidents.
14. Children
A playground is available for children. Parents/guardians must supervise their child(ren) responsibly at all times. In the event of a breach of the duty of supervision, parents/guardians are liable for any damage caused. Parents/guardians must ensure that play equipment (table football, swings, borrowed board games, etc.) is used carefully and for its intended purpose so that its service life is not reduced unnecessarily and so that these items remain in excellent condition for other guests. Please check borrowed board games for completeness before returning them, and use protective covers to shield items from weather conditions when they are not in use (e.g., cover for table football, close sun umbrellas, fold away sun loungers, etc.).
15. Pets
Pets are not permitted anywhere on the premises.
16. Right of Admission / House Rules Enforcement
In exercising its right of admission, management may refuse to admit persons or may require them to leave the premises if this appears necessary to maintain safety and order at the Thermen Chalets. Intoxicated guests and visitors are not permitted to remain on the Thermen Chalets premises. The ignition of fireworks on the premises is strictly prohibited. In the event of urgent repairs or to protect the building from consequential damage (e.g., closing windows during strong winds or rain), it may be necessary for an authorised representative of the lessor to enter the chalet without the guest’s knowledge.
17. Departure
Departure and settlement of the invoice must be completed by 10:00 a.m. Otherwise, an additional overnight charge will apply. Please leave the Thermen Chalet in a clean condition. Any compensation claims by subsequent tenants shall be borne by you.
18. Cleaning of the Chalet
Please remove dirt, moisture on the floor, or liquids from furniture and work surfaces immediately to avoid permanent damage. Appropriate cleaning equipment and materials are available on site. To prevent mould formation, please ventilate the rooms sufficiently—at least once daily with shock ventilation for 5–10 minutes, especially after showering. Please avoid high humidity levels inside the chalet.
At check-out, the chalet must be handed over in a swept-clean (“broom clean”) condition. On the day of departure, the tenant must remove all personal belongings, dispose of waste in the designated containers, wash the dishes and store them clean and dry in the kitchen cupboards (or place used dishes in the dishwasher and start it), return furniture and other items to their original locations, remove all food items, and clean the refrigerator and oven.
If the chalet is not returned in the condition described above, we reserve the right to charge an additional cleaning fee of at least EUR 50.00, depending on the level of soiling.
We wish you a restful and relaxing stay in our Thermen Chalets.
